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A hidden leak shall be defined as a leak that cannot be detected until a higher than normal water bill is received. A hidden leak includes
water leaks in the interior plumbing of a structure such as walls, slabs, in sprinkler system heads, and other undetectable areas. A hidden
leak is not defined as a leak in hot water heaters, toilets, dripping faucets or frozen plumbing. In the event of a hidden leak, the City shall
share the cost up to a maximum of $150.00 of the excess water attributable to the hidden leak that has passed through the meter.
a. Only once a calendar year.
b. Only after proof has been received that the leak has been repaired. (invoice from licensed plumber or letter from
homeowner with receipts attached)
c. Only to the highest month consumption affected by the leak
a. Calculate the amount of “normal” consumption.
b. Averaging the previous 6 months before the leak occurred; or
c. Using volume from same month of the previous year, whichever is greater
d. Subtract calculated “normal” consumption from actual consumption.
e. Divide the difference by 2
f. Apply the rate to the result in subsection (e)
g. The resulting dollar amount, up to $150.00, shall be the amount of the credit to the customer’s account.
By signing, I hereby do affirm that the above statements are true and correct. If any information is found to be false and/or
misleading, the leak adjustment may be denied and/or any credit adjustment posted to my account, as a result of approval
of this request, may be forfeited. Processing may take a month to be resolved until consumption returns to normal, during
which time the account must remain in good standing with any/all outstanding balances paid in full (including penalties) by
their respective due dates. If your account(s) is not in good standing, your request will be subject to immediate denial.
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