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2. Upon entering Watauga City Hall, were you greeted by city staff, if present in the lobby?*

   1. Yes
   2. No
   3. No staff present in lobby
4. Have you used the self-service kiosk in the lobby of Watauga City Hall?*

   1. I have used it and it fulfilled my needs.
   2. I have used it, but it did not fulfill my needs.
   3. I am aware of it, but have not used it.
   4. I am not aware of it.
6. What was the main reason for your visit to Watauga City Hall?*

   1. Utility Billing / Establish Water or Trash Service
   2. Municipal Court
   3. Attend a Public Meeting
   4. If other, please specify below
8. Other reason for visit:
10. Did staff respond to your needs in a friendly, courteous and professional manner?*

    1. Yes
    2. No
12. Was staff knowledgeable and able to fulfill your needs?*

    1. Yes
    2. No
14. Did you interact with or have feedback for a specific department?

    1. Animal Services
    2. City Manager's Office
    3. City Secretary's Office
    4. Code Compliance
    5. Economic Development and Planning
    6. Finance
    7. Fire and EMS
    8. Human Resources
    9. Information Technology
    10. Library
    11. Municipal Court
    12. Parks and Community Services
    13. Permits and Inspections
    14. Police Department
    15. Public Works
    16. Purchasing
    17. Water and Trash Service
16. Do you have any concerns or suggestions regarding customer service to bring to our attention?
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18. 1. Receive an email copy of this form.
19. Email address

    This field is not part of the form submission.

20. Submit

* indicates a required field